Bat Visa's Privacy Policy

Welcome to Bat Visa. We believe your personal information belongs to you. This Privacy Policy explains what data Bat Visa collects, why we collect it, and how we keep it secure.

Bat Visa is an online gaming platform offering Sports Betting, Live Casino, slots, jackpots, and more to users in Bangladesh. When you use these services, we collect certain information — this policy explains that entire process in full transparency.

By creating an account or using our services on Bat Visa, you agree to this Privacy Policy. Please read it carefully before registering.

Bat Visa collects only the information necessary to provide its services. We never collect unnecessary or excessive data.

All of the above information is provided voluntarily when you complete the registration form or make a payment. Additionally, certain technical data — such as your device's IP address and browser type — is collected automatically when you use the platform.

Bat Visa uses collected data solely for the purposes listed below. Any use of your information is disclosed in this policy in advance.

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: To ensure fast and accurate transactions via Mobile Pay, Nagad, or Rocket.
• Customer Support: To address your questions, complaints, or issues.
• Ensuring Security: To detect and prevent fraudulent activity.
• Personalized Experience: To offer you promotions and bonuses tailored to your gaming preferences.
• Legal Obligations: To comply with lawful requests from relevant authorities.
• Responsible Gaming: To monitor signs of problem gambling and provide support where needed.

Bat Visa shares your information only to a very limited extent and strictly when necessary. Your data may be shared in the following circumstances:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information required to complete transactions.
• Law Enforcement Agencies: When a valid legal order or notice is received under Bangladeshi law.
• Technology Service Providers: Those who assist in operating Bat Visa's servers and platform work under strict confidentiality agreements.
• Fraud Prevention Agencies: Limited information may be verified to detect fraudulent activity.

Bat Visa has strict data protection agreements in place with every third party it works with. They may only use your information for the specific purpose agreed upon and nothing else.

Bat Visa uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain your login session and keep core functionality running. These cannot be disabled.
• Performance Cookies: Used to monitor platform speed and performance. All data collected is anonymous.
• Functional Cookies: Used to remember your language preference and other settings.
• Security Cookies: Used to detect fraud and unauthorized access.

You can delete cookies or block new ones at any time through your browser settings. Please note that doing so may limit some functionality.

Bat Visa does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration your account is active, and for up to 5 years after it is closed.
• Transaction records: Up to 7 years, in accordance with Bangladesh's financial regulations.
• Gaming History: For up to 3 years after account closure, for dispute resolution purposes.
• KYC Documents: For up to 5 years after account closure to meet legal obligations.
• Cookies & Log Data: Up to 1 year, after which it is automatically deleted.

After the retention period, your data is permanently and securely deleted. You may also request early deletion at any time, though certain data may need to be retained to meet legal obligations.

Bat Visa respects your right to data protection. You have the following rights:

• Right to Access: Upon request, we are obligated to inform you of any personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, portable format.
• Right to Lodge a Complaint: If you are unhappy with how we handle your data, you may file a complaint.

Bat Visa uses industry-leading technology and practices to protect your data. The key components of our security framework include:

• SSL/TLS Encryption: All data transmitted to and from the platform is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security when logging into your account.
• Firewall & DDoS Protection: Protects servers and user data from cyberattacks.
• Regular Security Audits: Third-party experts regularly audit our systems for vulnerabilities.
• Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Secure backup systems reduce the risk of data loss to virtually zero.

If you suspect a security issue, please contact us immediately at support@batvisa.ws. We'll take action promptly.

Bat Visa strictly does not provide services to anyone under the age of 18. Protecting the data of minors is an important part of our Privacy Policy.

• Age verification is carried out at registration, and any account found to belong to a user under 18 will not be approved.
• Any personal data from a minor collected inadvertently will be deleted immediately.
• If a parent or guardian has concerns support@batvisa.wsto get in touch.

Bat Visa may update this Privacy Policy as needed. If changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest privacy policy.

If you have any questions, comments, or complaints regarding this privacy policy, please reach out to us through any of the following channels:

• Email: support@batvisa.ws
• Live Chat: Available 24/7 after logging in to the platform.
• Help Center: Help Center Page View.